We will endeavour to deliver an excellent service right first time and on time. As a family business we will maintain and promote family values, caring and remaining accountable to one another.
Honesty – We will be honest with ourselves and with each other not being fearful of making mistakes. We will create a learning environment that encourages openness and creativity.
Excellence – We will be quality focused and will strive to get it right first time. As a team we will deliver quality together relying on each other’s skill and ability.
Accountability – We will work to the best of our ability knowing that we are accountable to our customers and to each other. Knowing that the success of the company depends on us we will work efficiently and professionally making the most of our time at work.
Respect – We will respect each other and the needs of our customers. We will behave in a way that is courteous and polite, seeking to understand each other’s viewpoint. We will challenge unacceptable behaviour and encourage good behaviour.
Teamwork – We will care about our work with a sense of pride together. We will move forward together despite our differences, celebrating success as a team.
Communication will be our lifeline, allowing us to hear and use our voice to be heard. We will thrive on healthy conversations that build strong relationships producing a motivated, happy and productive team.